Privacy Policy

Our Commitment to Privacy

Radio Check is designed with privacy at its core. We understand that seeking mental health support requires trust, and we take that responsibility seriously. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

What We DON'T Collect

• Your real name (unless you choose to share it)
• Your service number or military ID
• Your location (unless you opt in for local services)
• Any information that could identify you to your chain of command

What We May Collect

• Anonymous usage data to improve our services
• Conversation logs with AI companions (stored locally on your device by default)
• Voluntary feedback you choose to provide
• Technical information needed to deliver the service (device type, browser)

How We Use Information

• To provide and improve our mental health support services
• To connect you with human counsellors when requested
• To respond to safeguarding concerns (see Safeguarding section)
• To maintain and improve the platform

Safeguarding

Radio Check has a duty of care to our users. If our AI companions or human supporters identify an immediate risk to life, we may need to take action. This could include:

• Providing crisis helpline information
• Alerting our safeguarding team
• In extreme circumstances, contacting emergency services

We will always try to work with you and will only break confidentiality when there is an immediate risk to life.

Data Storage and Security

• Conversation data is encrypted in transit and at rest
• We use industry-standard security measures
• Data is stored on secure UK/EU servers
• We regularly review and update our security practices

Your Rights

Under UK GDPR, you have the right to:

• Access any personal data we hold about you
• Request deletion of your data
• Object to processing of your data
• Data portability

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

privacy@radiocheck.me